Customer Issue: Mr. Lynch noticed that something seemed off about his garage door and wanted us to check it out to be safe.
Our Solution: Our expert looked over the customer’s garage door system and discovered that the cable was badly frayed and near breaking point. Once the door was disconnected from the opener for safety, the damaged cable was removed. The new cable was guided into the pulley system and connected before the opener was connected again so the system could be tested.
Customer Issue: Ms. Beck had noticed her door was moving much slower than before.
Our Solution: Our team provided a thorough inspection to get to the root of the problem and found that our customer’s rollers were worn and needed replacing. The track was pried open to remove the old ones and switch in new ones right away.
Customer Issue: Mr. Clifton called after witnessing his garage door closing down despite his daughter’s bicycle being in the way.
Our Solution: The first thing to look at in such cases is usually the sensors located at both sides of their door. They have a very important job – however in order to do so, they have to be aligned. In this case, they weren’t – and so they were not able to detect there was something in their way. A simple fix for a very important and dangerous issue!
Customer Issue: Broken torsion spring.
Our Solution: First we made sure the opener was disconnected, before moving on to replacing both springs. We also lubricated the rollers and performed a balance test to make sure everything is working as it should.
Customer Issue: Opener not working.
Our Solution: After making sure the problem was not with the remote, we found out the circuit board needed to be replaced. We replaced it with a matching board for this particular LiftMaster model, and made sure everything was up and running.